Can I change my mind?
We hope that you will be happy with your lil order but if you are not we are happy for you to exchange it for something else or give you store credit of equal value. Please return the item/s unused, with no damage and still in brand new condition with it's original packaging within 7 days of receiving it. You will need to cover the return shipping cost.
We recommend you use trackable shipping services when returning an item, so you can make sure that the item is returned to us and that you can track the status of your return shipment. We cannot accept responsibility for items lost in transit to us.
Contact us for our postal address.
What if my item was received faulty?
We want to make sure we are offering the best service and products to our lil customers so we are meticulous when it comes to checking and packing items before shipment. However, if you receive your item and it is faulty we are happy to provide a full refund. Please email a photo of it to us at firstname.lastname@example.org, then send it back to us in its original packaging so we can see what went wrong.
Important note: Faulty doesn't equal damage caused by shipping or customs. As much as we wish we did we don't have control over the shipping process so we cannot be held liable for things going wrong during shipping e.g. Damage or lost packages. That is why we get tracking and extra cover insurance on all our packages.
Touch wood, if your item was damaged during shipping or customs please let us know and we will send you all the information you will need to put in your claim.